Do I have to pay to return my order? Amy (Customer Service & Project Delivery Manager) 19 November 2021 13:52 Updated You would have to pay to return your order unless we have made a mistake, then we would refund the shipping cost. Related articles How do I return an unwanted, incorrect or damaged order? How can I return my item? Can I drop it off? How much does delivery cost? Where can I find the model number of my product? How can I cancel an order?