Do I have to pay to return my order? Amy Jones, Customer Service Manager 13 November 2019 16:40 We will refund returns postage costs on faulty goods only. Related articles How do I return an unwanted, incorrect or damaged order? How can I return my item? Can I drop it off? Troubleshooting - pressure cookers How long does it take to get my refund after the product has been sent? How will I know if you have received my order?