Can I send photos of my product instead? Amy (Customer Service & Project Delivery Manager) 14 May 2024 09:53 Updated Yes, please submit a claim with photographs attached*. *You may still be asked to return the item for examination. Related articles Will anything void my guarantee? How do I claim under the guarantee? How long will it take for you to asses my guarantee claim? Do I have to pay to return my product? Where can I buy spare parts for my cookware?