Can I send photos of my product instead? Amy Jones, Customer Service Manager 13 November 2019 16:44 Yes, please submit a claim with photographs attached*. *You may still be asked to return the item for examination. Related articles How do I know if my product is covered by the guarantee? Do I need my receipt to make a claim on the guarantee? How do I claim under the guarantee? Where can I find local stockist information? Do I have to pay to return my product?