Can I send photos of my product instead? Customer Service Manager 13 November 2019 16:44 Yes, please submit a claim with photographs attached*. *You may still be asked to return the item for examination. Related articles How do I claim under the guarantee? How do I know if my product is covered by the guarantee? How long will it take for you to asses my guarantee claim? Do I need my receipt to make a claim on the guarantee? Do I have to pay to return my product?