What else should I include when returning my product? Amy Jones, Customer Service Manager 13 November 2019 16:45 Your returns reference, a covering letter and any accessories that were supplied with the product. Related articles How do I return an unwanted, incorrect or damaged order? How long will it take for you to asses my guarantee claim? Before first use, general use and safety Do you ship to PO Box addresses? Do I have to pay to return my product?