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Guarantees & Returns
Common Questions

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Do I need to register my guarantee?
What will void the guarantee on my cookware?
How do I know if my product is covered by the guarantee?
How do I claim under the guarantee?
Do I need my receipt to make a claim on the guarantee?
How can I return my item? Can I drop it off?
Where do I send my product?
Do I have to pay to return my product?
What else should I include when returning my product?
How long will it take for you to asses my guarantee claim?

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Do I have to pay to return my product?

Amy Jones, Customer Service Manager

13 November 2019 16:45

Yes. However we will refund returns postage costs if the goods are found to be faulty.

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Related articles

How can I return my item? Can I drop it off?
How do I return an unwanted, incorrect or damaged order?
How do I claim under the guarantee?
What else should I include when returning my product?
How do I know if my product is covered by the guarantee?

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