Do I have to pay to return my product? Amy Jones, Customer Service Manager 13 November 2019 16:45 Yes. However we will refund returns postage costs if the goods are found to be faulty. Related articles How do I return an unwanted, incorrect or damaged order? How can I return my item? Can I drop it off? How do I claim under the guarantee? How do I know if my product is covered by the guarantee? What else should I include when returning my product?