Do I have to pay to return my product? Customer Service Manager 13 November 2019 16:45 Yes. However we will refund returns postage costs if the goods are found to be faulty. Related articles What else should I include when returning my product? How can I return my item? Can I drop it off? Where do I send my product? Do I need to register my guarantee? How long will it take for you to asses my guarantee claim?