How can I return my item? Can I drop it off? Amy Jones, Customer Service Manager 13 November 2019 16:46 We do not have a drop-off facility. You would need to return via the Post Office or other courier. Related articles Do I have to pay to return my product? How do I claim under the guarantee? Can my product be repaired? How do I know if my product is covered by the guarantee? Do I need my receipt to make a claim on the guarantee?