Do I need my receipt to make a claim on the guarantee? Amy Jones, Customer Service Manager 13 November 2019 16:47 Ideally, yes. However we may still be able to assist without the receipt. Related articles How do I know if my product is covered by the guarantee? How do I claim under the guarantee? How can I return my item? Can I drop it off? What will void the guarantee on my cookware? Do I need to register my guarantee?