How do I claim under the guarantee? Amy Jones, Customer Service Manager 13 November 2019 16:47 You would need to contact the seller in the first instance. If the product was purchased from us, please submit a claim. Related articles Do I need my receipt to make a claim on the guarantee? How do I know if my product is covered by the guarantee? How can I return my item? Can I drop it off? Do I have to pay to return my product? What will void the guarantee on my cookware?