What else should I include when returning my product? Amy (Customer Service & Project Delivery Manager) 13 November 2019 16:45 Your returns reference, a covering letter and any accessories that were supplied with the product. Related articles How long will it take for you to asses my guarantee claim? Still need help? Contact us How do I claim under the guarantee? Do I need to register my guarantee? How do I know if my product is covered by the guarantee?