What else should I include when returning my product? Amy (Customer Service & Project Delivery Manager) 13 November 2019 16:45 Your returns reference, a covering letter and any accessories that were supplied with the product. Related articles How long will it take for you to asses my guarantee claim? How can I return my item? Can I drop it off? Can I send photos of my product instead? Do I have to pay to return my product? Where do I send my product?